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Tenant Portal

Pay Rent  |  Send Maintenance Requests  |  Communicate

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Tenant Information

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  1. Submit the application
  2. Pay the non-refundable $75 application fee
    • Background check
    • Keys
    • Application review
  3. Background Check (included)
    • Credit
    • Criminal
    • Eviction
  4. Application review
    • Accepted: Lease is sent
    • Denied: Email sent
  5. If accepted, lease will be sent to be completed
  6. Pay security deposit and first month’s rent
  7. Complete onboarding process
    • Provide proof of insurance
    • Property walkthrough
    • Review policies
    • Setup app/website and activate access
      • Send an activation email or text to access the Online Tenant Portal
      • Language can be changed to Spanish
    • Receive key to move in
  8. Move in
  1. Download the Online Portal by AppFolio app to make payments, submit maintenance requests and review important documents 24/7.
    • Download the iOS app from the App Store®:

    • Download the Android app from Google PlayTM:

  1. You'll receive an Online Tenant Portal Activation email or text message from Next Step Warehouse. Click Activate Now in the email, or tap the link in the email, or tap the link in the text message to establish a strong password to activate your portal.
  2. You can also self-sign up for the Online Tenant Portal at FlexShops.appfolio.com/connect. Click Request access to the portal and input your information. Reach out to your property coordinator directly if you need additional help.
  3. Bookmark, create a shortcut icon for the login page or download the mobile app so it is easy to return at any time.

Rent and other fees can be paid through the AppFolio app, AppFolio website, or Pay Near Me locations supporting AppFolio Payment.

  1. Online Tenant Portal on AppFolio app/AppFolio website
    • Credit or Debit Card
      • Enter card info
      • Make one-time or auto payment
      • Transaction fee based on their charge amount and when their portal is activated. Tenant is notified of the fee prior to making a payment
    • eCheck ACH
      • Tenant enters their bank account and routing number
      • Make one-time or auto payment
      • No fees
  2. Pay Near Me
    • Electronic Cash Payments
      • Participating locations
      • Bring Cash, Money Orders, Certified Funds & PaySlip (process, PaySlip can be used multiple times)
      • $3.99 Transaction fee, $2000 max per transaction ($1,500 for 7-11)
      • Tenant receives email or text confirmation from AppFolio
After accessing the Online Tenant Portal, you can find the electronic cash payment slip by navigating to the Payments tab, then clicking Download Payslip from the Electronic Cash Payments block.
Alternatively, you may find your PaySlip as an attachment in your Shared Document tab.
  1. Login to your Online Tenant Portal.
  2. Choose Maintenance and then Request Maintenance.
  3. Describe the situation, choose N/A for entry and click Submit Request.
  4. Your account will be billed the “lost key” rate once the key is delivered.
Note: If Tenant loses the key (or access card) to the Premises and needs a replacement key or access card, Tenant shall pay Landlord $50.00 prior to receiving a replacement key/card.*
***Please refer to Article XVII: Miscellaneous in the Commercial Lease Agreement for clarification
Submit maintenance requests directly to your property manager along with photos of the issue. Please Note, if you do not see this task, contact your property manager as this feature may not be enabled for their account.
  1. Navigate to the Maintenance tab, and select Request Maintenance.
  2. Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from computer or camera roll), decide whether or not to give the property manager permission to enter with their key, then click Submit Request.
  3. On the next screen, select when a maintenance tech can address your maintenance issue. If you choose to provide preferred times, select 3 or more time slots, then click Submit.
Note: Tenant’s responsibilities include the repair and replacement of all lighting, heating, air conditioning, plumbing and other electrical, mechanical and electromotive installation, equipment and fixtures and also include all utility repairs in ducts, conduits, pipes and wiring, and any sewer stoppage and plumbing repairs for such items located in, under and above the Premises or that are exclusive to the Premises.*
***Please refer to Article 10: Care and Maintenance of Premises in the Commercial Lease Agreement for a complete description of tenant’s maintenance responsibilities.
Your Online Tenant Portal has many tips on how to use the platform, make payments, access your lease, manage your account, request maintenance, as well as downloading documents.
  1. Login to your Online Tenant Portal. On the left panel, select Help.
  1. A late fee of 10% of the rent will be assessed at the close of business on the 4th day of the month.
  2. A daily fee of $50 will be assessed each additional day the rent is not paid.
  3. If rent and late charges are not paid by the close of business on the 10th day of the month, the Landlord shall commence eviction processes.
  4. Please refer to Article IV: Late Charges and Interest in the Commercial Lease Agreement for additional details regarding late fees, interest charged, and reinstatement fee.
  1. No pets of any kind are allowed. Because this is a commercial project, with various industrial and commercial activities, dogs and other pets are not allowed under any circumstances. Tenant shall pay Landlord a $500 fine for each violation of this provision.
  2. Please refer to Article VII: Use of Premises in the Commercial Lease Agreement for clarification.

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